Most dialers check compliance the way a smoke detector checks fire: after it happened. Dialer Digital puts the check before the dial — if a gate cannot prove the call is allowed, the call does not exist.
Every origination — predictive, manual, AI, and even re-queued callbacks — passes the same gate function. No rule data, no dial. A gate outage blocks calls; it never waves them through. And every decision, allowed or blocked, is recorded with the rule state that produced it.
Call-frequency caps are tracked against the debt (the account), not the phone number — so calling a debtor's second number cannot launder an eighth attempt. Counters live in an append-only record that re-queuing tools cannot reset.
Calling windows are computed per contact, from the contact's own timezone — not the campaign's, not the agency's. The same gate runs for every origin: predictive, manual click-to-dial, and AI.
Do-not-call and cease-communication suppression block the dial before it reaches your carrier. Suppression flags apply at CSV import, and rewound campaigns re-check every record.
The pacing controller throttles dialing automatically as the abandonment rate approaches the 3% safe harbor. Manual pacing overrides work within compliance bounds — never above them.
Voice-AI campaigns cannot start unless AI disclosure is configured for the list. The engine option exists today; the AI agent itself is in development (Q4 2026).
State and city rules stricter than the federal baseline, layered over it as their own gate: Massachusetts 2-per-7-days, Washington 3-per-7-days, and the New York City 2-per-7-days-per-debt cap resolved by postal code. A New York attempt whose postal code cannot be read still gets the city cap: ambiguity resolves to the stricter rule, never the laxer.
Answering-machine detection with Reg F-safe voicemail handling, surfaced as a campaign filter. The rewind API already refuses AMD filters fail-closed rather than silently ignoring them.
Compliance you cannot prove is compliance you do not have. The record system is designed for the day someone disputes a call.
Call records are never edited: originals stay, corrections point at them, and each attempt carries the frozen compliance snapshot — counter state, local-time window, suppression checks — exactly as they were at dial time. Phone numbers are masked on every live screen. Regulation F sets the retention floor at 36 months. This platform's own floor is higher and separate: 39 months, held as an object-lock retention the store itself refuses to delete against.
Campaigns end in a compliance preflight before they can start, and the re-dial (rewind) tool previews exactly how many records compliance would block before you requeue anything. Blocked attempts are first-class records — countable by rule, by campaign, by month.
When the demand letter arrives, you answer with a packet, not a panic. Every attempt on a number — placed and blocked — carries the frozen compliance decision: the frequency counter state, the debtor's local-time window, and the suppression check at the exact moment of dialing. That is what your attorney sends back. One-click packet export is available today, and the underlying evidence is recorded on every call.
Your compliance report shouldn't be a list of violations. It should be a list of violations that never happened. Dialer Digital counts every call it refused to place — by rule, by campaign, by month — so you can show clients and regulators the statutory exposure you never took on.
Seriously — invite them. We'll run a non-compliant record through the gates, show the block, and walk through the exact evidence record it produced.
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